FAQ's

Is paint included in the room price?

Yes, Sherwin Williams SuperPaint, flat or satin is included with your room purchase. If you would like to upgrade to Sherwin Williams Emerald for $55/room, selected that option when you are adding your room to your cart.

Can I submit my paint color later?

Great question! We know that finding the perfect color may take some time. And, if you are anything like us, you might change your mind a time or two. Well, no worries. We just need to final color selection 72 hours before your paint project is set to begin. You will receive a couple reminders along the way.

If you want some help picking colors, we have an exceptional color consultant that is excited to help you design you space. Sign up for a 30 minute zoom call.

How does this work?

The process is simple. Pick the rooms you want to paint. Add them to your cart and selection your start date.

Some rooms take more than one day. We will need consecutive days to finalize the project date. If you've chosen more than a one day project, the project manager at Painterati will be in touch.

 

How should I prepare for my room for painting day?

  1. All furniture must be moved out of the room or to the center of the room to allow for 4’ of working space on all walls. Painters are not able to move furniture; projects that do not meet the requirements above are subject to a rescheduling fee. 
  2. Free walls of all hanging items such as pictures, posters, string lighting, curtains and decorations. If nail or wall fasteners are to be left in place for reuse, leave them on the wall. All holes to be filled must have nails removed or be labeled for our team to remove during the project.  
  3. If there is existing paint on ceilings or trim, we will straighten the cut-in lines to hide as much as possible, we will not remove the previous paint.   

Can I reschedule my start date?

Yes, you can reschedule two different ways:

  1. Reply to your confirmation text and cick on "reschedule"
  2. Email our project manager at info@painterati.com

Just note, a rescheduling fee of $99 will be charged if the project is rescheduled within a 72-hour window of the project start date. The rescheduling fee must be paid prior to scheduling the project.  

What is the cancellation policy?

If something comes up and you need to cancel your project 72 hours in advance of project start date, there is no fee. However, a cancellation fee of $149 will be held from initial deposit upon cancellation within the 72-hour window of project start date. 

Terms & Conditions

All furniture must be moved out of the room or to the center of the room to allow for 4’ of working space on all walls. Painters are not able to move furniture; projects that do not meet the requirements above are subject to a rescheduling fee. 

Free walls of all hanging items such as pictures, posters, string lighting, curtains and decorations. If nail or wall fasteners are to be left in place for reuse, leave them on the wall. All holes to be filled must have nails removed or be labeled for our team to remove during the project.  

If there is existing paint on ceilings or trim, we will straighten the cut-in lines to hide as much as possible, we will not remove the previous paint.   

Rescheduling Fee: A rescheduling fee of $99 will be charged if the project is rescheduled within a 72-hour window of the project start date. The rescheduling fee must be paid prior to scheduling the project.  

Cancellation Fee: Free cancellation 72 hours in advance of project start date. A cancellation fee of $149 will be held from initial deposit upon cancellation within the 72-hour window of project start date. 

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